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Operation principle of the engineering systems occupies an important role in the reliability theory. In most of the studies, the reliability function of the system is obtained analytically according to the structure of the system. Also in such studies the mean operating time of the system is calculated. However, the reliability function of some systems, such as repairable system, cannot be easily obtained analytically. In this case, forming Laplace-Stieltjes transform of the system can provide a solution to the problem. In this paper, we have designed a system which consists of two components that can be repairable with the aging property. Firstly, the Laplace-Stieltjes transform of the system is formed. Later, the mean operating time of the system is calculated by means of Laplace-Stieltjes transform. The system’s repair policy is evaluated depending on the geometric process. This property provides the aging of the system. We also provide special systems with different marginal lifetime distributions to illustrate the theoretical results in this study.
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A multi-server queueing system with two types of customers and an infinite buffer operating in a random environment as a model of a contact center is investigated. The arrival flow of customers is described by a marked Markovian arrival process. Type 1 customers have a non-preemptive priority over type 2 customers and can leave the buffer due to a lack of service. The service times of different type customers have a phase-type distribution with different parameters. To facilitate the investigation of the system we use a generalized phase-type service time distribution. The criterion of ergodicity for a multi-dimensional Markov chain describing the behavior of the system and the algorithm for computation of its steady-state distribution are outlined. Some key performance measures are calculated. The Laplace-Stieltjes transforms of the sojourn and waiting time distributions of priority and non-priority customers are derived. A numerical example illustrating the importance of taking into account the correlation in the arrival process is presented.
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